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How pilskova Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, fund it through PayPal, Venmo, or Play+, and use our lobby — and how we protect it.

Account data protectionPayPal & Venmo transaction privacyYour right to access or delete dataState-law eligibility appliesContact us to make a data request
pilskova How pilskova Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy requests — whether you want to see what we hold, correct something, or ask us to delete your account data — go straight to our dedicated privacy contact. You can reach us through live chat inside your account dashboard, by email, or through the in-app help center on iOS and Android. We aim to acknowledge every privacy request promptly and respond in full within the timeframe required by applicable state law.

Live Chat Open the chat icon in your account dashboard. Select 'Privacy Request' from the topic menu and describe what you need — our team picks it up directly.
Email Support Send your request to our privacy email address listed in the account help center. Include your registered email so we can verify your identity before acting.
In-App Help Center On iOS or Android, tap Help in the bottom nav, then choose 'Data & Privacy'. You can submit a formal request from that screen without leaving the app.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We've built our data practices around a straightforward principle: collect what's needed, secure it properly, and give you clear control. Here's how that works in practice across the four areas that matter most to your account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings menu in your account. We do not use third-party ad-tracking cookies to profile you across other websites.

Account Security

Your account password is hashed — we cannot read it, and our support staff will never ask for it. Login sessions on mobile or desktop trigger an OTP confirmation when we detect a new device or unusual location.

Data Retention

Active account data is kept for as long as your account remains open. After closure, we retain records only as long as required under applicable state or federal law — typically for financial compliance and identity verification purposes.

Requesting Changes

To correct, export, or delete your personal data, start a request through live chat or email. We verify your identity first — usually by confirming your registered email and the last payment method used, such as PayPal or Venmo.

Frequently Asked Privacy Questions

Real questions about how we handle your data — answered plainly, without legal runaround.

We collect your name, email, date of birth, and address for identity verification. We also log the payment method you use — PayPal, Venmo, or Play+ — along with transaction references and device session data.

No. When you pay via PayPal or Venmo, the authentication happens inside their own apps. We receive only a transaction reference and confirmation. Your PayPal password and Venmo PIN never touch our servers.

Yes. Submit a data-access request through live chat or email support. We verify your identity using your registered email and most recent payment method, then provide your data within the timeframe state law requires.

Contact us via live chat or the in-app help center and select 'Delete My Data.' We'll confirm your identity, close the account, and remove personal data except what we're required to keep under applicable law.

We do not sell your personal data to advertisers or data brokers. We share information only with processors that help us operate the platform — like identity-verification and payment partners — under strict data-handling terms.

After account closure, we retain records only as long as required by applicable state or federal law — typically for financial compliance and identity verification. Personal data beyond that window is deleted or anonymized.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.