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What You Agree To When You Open an Account

pilskova operates where state law permits, and your use of this platform means you've accepted the terms laid out here. Availability depends on your state, your age, and your agreement to these conditions — so read them straight.

State-by-state eligibilityUS-only access rulesAccount age verificationPayPal, Venmo, Play+ terms applyPrivacy governed by these policies
pilskova What You Agree To When You Open an Account
LEGAL CONTACT PATHS

Reach Us on a Policy or Account Question

If you have a question about how these terms apply to your account, the fastest path is live chat — available through your logged-in account dashboard. For formal written requests — data deletion, account history, or a dispute — use our dedicated support email so there's a written record. Players in Houston have used all three channels without issue; whichever you choose, keep your account email handy for faster verification.

Live Chat Access live chat from your account dashboard after logging in. This is the quickest way to ask a policy question or flag a concern about your account status.
Email Support Send formal legal requests — data access, account closure, dispute escalation — to our support email. A written record helps both sides track the resolution path.
Account Settings Many policy actions — like updating personal data or reviewing your transaction history linked to PayPal or Venmo — can be handled directly inside account settings.
HOW WE HANDLE YOUR DATA

Account Security, Data, and Your Rights

We take a practical approach to data: collect what we need to run your account, protect it with standard encryption, and don't sell it to third parties. Here's how the key areas work.

Data Retention We keep account records for the period required by applicable law. After account closure, transaction data tied to PayPal, Venmo, or Play+ activity is retained for audit and compliance purposes only.
Cookie Policy We use cookies to keep your session active, remember your payment preferences, and improve the account experience on mobile. You can adjust non-essential cookies in your browser settings at any time.
Account Security Your account is protected with SSL encryption and two-step verification at login. If you suspect unauthorized access, lock your account immediately through the security tab in settings.
Data Requests You can request a copy of the personal data we hold on your account, or ask for corrections, by emailing support with your verified account email. We aim to respond within the period required by applicable state or federal privacy law.

Common Questions About These Terms

Straight answers to the policy questions we hear most often from account holders.

Access depends entirely on your state's laws covering online casino and sports wagering. Check your state's gaming authority website to confirm eligibility before opening an account.

Transaction records — including PayPal, Venmo, and Play+ activity — are retained for the period required by law. Non-essential personal data is deleted within a reasonable timeframe after closure.

Yes. Email support from your registered account address with a data-access request. We'll verify your identity and respond within the timeframe required under applicable privacy law.

Start a dispute through live chat or email support with your transaction reference. PayPal and Venmo disputes may also be raised directly with those providers under their own buyer-protection terms.

We post a revision date at the top of this page whenever terms are updated. Continued use of the platform after the effective date means you accept the revised terms.

You must meet the minimum age required by your state's gaming laws. Identity verification at withdrawal confirms this — accounts flagged for underage access are suspended and funds returned through the original payment method.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.